Anonymous
map-marker Phoenix, Arizona

Issue with coverage

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Local dental office wanted confirmation I Still had dental insurance. Confirmed that I did. Issue resolved.
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User's recommendation: The Comfort Dental Office I use works beautifully for me.

Resolved
Alisa S Tcs

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Verified Reviewer

Resolved: Doing with draws from checking account without consent

Updated by user Mar 13, 2024

Company fixed the issue and I have been provided with apology. Full refund on retainer and was applied to replacement of braces on top. Thank you

Original review Feb 27, 2024
Taking money out of account with out communication and they allow his ex-wife to authorize transactions. Totally illegal. Communication to the card holder and who the account is under and communicate with the authorized person, not a ex wife she has no authority over my husband account. And don't charge stuff without asking would if it put our account in over draft. Not cool.
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Preferred solution: A refund for charge and an apology, and communicate with the parent not the ex wife

User's recommendation: Communication with client that's on account the parent. And get authorization first before running a transaction

Anonymous
map-marker Saint Helen, Michigan

To let others no what to expect

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Comfort Dental - To let others no what to expect
My teeth look good but fit poorly. The bottoms move on my gum every time I bite. The tops don't stay in place very well. I can only wear them to eat or go out in public. this was my 3rd set I had. The dentist office where I got the other ones- made them at his office so you could talk to the guy making them and tell him about what you want. If you get denchers at a place that sends them out to be made -well that's like ordering them from a magazine
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User's recommendation: Good luck

Inell Tqo

Billing issues

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Rebecca Hernandez with the gold plan harassed me and stole my bank information. She posted fraudulent charges for a program that I cancelled. She said she is the only boss with this program in Colorado and nobody else can help me. I have had to cancel my bank account and get another.
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Loss:
$100
Pros:
  • Office staff
Cons:
  • Billing and rebecca hernandez

Preferred solution: Full refund

User's recommendation: Do not give them your bank account information.

Richard K Uli

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Verified Reviewer
| map-marker Riverhead, New York

Ruined two of my teeth went for a cleaning ,told me metal fillings where bad for me ,gave me appointment even tough I had card with date said there was no record of it ,wich alone was three months lat

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Comfort Dental - Ruined two of my teeth went for a cleaning ,told me metal fillings where bad for...
Comfort Dental - Ruined two of my teeth went for a cleaning ,told me metal fillings where... - Image 2
Ruining two of my teeth,told me metal fillings where bad ,no problem with it removed ,gave me an appointment 3 months later with temp filling even though I had card with date said mo record of appointment gave Me another appointment 3 months later ,same *** now tooth is half gone
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Cons:
  • Two teeth almost gone

Preferred solution: Fixed

User's recommendation: Never go near them

Anonymous
map-marker Longmont, Colorado

Great customer service

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Broke a tooth went in for surgery all went well. I was surprised I got a call that evening from the doctor asking how I was doing I've never had a doctor call me to check in so awsome love it
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Anonymous
map-marker Pueblo, Colorado

HORRIBLE experience!!!!!!!!

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Went in for a cleaning and a temp crown until my permanent one was made. A few days later I was in excruciating pain so I called them and got in right away. The dentist seen me and told me I needed a root canal where the crown is. The appointment to do this is 2 weeks out!! I cannot wait. Never ever go to Pueblo North location!!
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User's recommendation: Don’t go here. They only care about $

Anonymous
map-marker Littleton, Colorado

They didn't see me because I had smoked medical marijuana 22hours prior to my appointment.

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Ya. Discrimination is not cool. Being subjective over objective isn't cool. It takes a bit of both I guess to be diligent. However, blatant disregard to a client is not acceptable. I called other practices not comfort dental and, none of the 5 specialists had this no marijuana 24 hours prior policy
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User's recommendation: I say go to another facility that is a little more objective to your health.

Jerry W Ppt

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Verified Reviewer
| map-marker Billings, Montana

Won't Give me my partials

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The comfort dental located in Colorado springs at North Academy at Austin bluffs is without a doubt the worst dental office in this entire city. The front staff and others are Hispanics who can barely understand English or speak English and are not very bright regardless of their ethnicity.

Also, I've been trying for over a month now to get a single tooth partial. However, they want an appointment for this which are few and far between and hard to make,

whereas other dental places allow you to walk in, check to make sure it fits real quick, and leave. Today, after being told previously by the dumb lady at the front desk that I could come in and wait briefly without an appointment and pick up my single tooth partial that's ready for pickup, I did just that. However, after sitting there for two solid hours I finally left.

This place is trashy to begin with and has staff with major attitudes. And as far as the dentist that works there, Dr Hale, you're lucky if you see him for 20 seconds.

Unlike many of the Medicaid patients there, I work 50 hours a week and for me to schedule an appointment for something that should take 5 minutes is not an option. Apparently, this is something that they refuse to take into consideration.

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User's recommendation: Don't go here. You have better options unless you enjoy long waits regardless of what you're there plus clueless staff in horrible service. for

Ashley M Cvw

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Verified Reviewer
| map-marker Golden, Colorado

Horrible experience from the golden location

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I was nervous and anxious. I never had a tooth extraction and when I came in before no problem. They told me the doctor would speak to me as I told the nurse tech I was nervous. Nope never happened. Screamed out in pain when my tooth was ripped out. Embarrassed and panicked I walked out in tears and shame. If you have a dentist phoba don't come here.
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Cons:
  • No respect tolds people
  • Garbage customer service

Preferred solution: Apology

User's recommendation: No don't recommend at all

Chuck Eje

They won't check if they take insurance.

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Wants a credit card just to find out if they take your insurance before having any business relationship at all.Very shady. Why would a credit card be needed if there is no bill, services or even an appointment.
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Cons:
  • Will not check insurance let alone make an appointment

Preferred solution: Actual service.

Anonymous
map-marker Colorado Springs, Colorado

Unsatisfied

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I went to the location in Boulder, CO as I was having pain. I was seen on a walk in and truly appreciated that I was seen.

My dentist Dr. Eihn was very busy, but fit me in and extracted a tooth, and I was grateful for that.

I left with one 2×2 gauze on a bleeding tooth without followup instructions!

I made a followup appointment for 2 weeks and received a reminder card.

After I left the office I had to go to the pharmacy to retrieve pain medication, by then I was bleeding through the gauze and the pharmacy tech had to assist me.

I returned for my scheduled appointment on time and was told they had no record of it even though I had the reminder card!

Dentists are good, but overworked!

Do not recommend!

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Janeen Wpz
map-marker Frisco, Texas

Dental procedure HURT & this Gold ‘discount’ Plan they have won’t return a prorated amount of my annual payment!

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To cancel the Gold discount Plan Id have to pay back all the discounted price I recd! What a SCAM, paid the annual payment when you can pay monthly?!!
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Loss:
$200
Pros:
  • Location
Cons:
  • Service

User's recommendation: Don’t pay for the Gold ‘discount’ Plan, a SCAM!

Dayjah Gpb
map-marker Columbus, Ohio

Bed experience

They might have got me in right away but the dentist that pulled my wisdom tooth was brutal broke my tooth beside it and just an experience that was horrible I would never ever ever go back to comfort dental on West broad Street I would never recommend it if you wanted to pull go to the health department
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Martha V Sxt

This Dental office was the best experience that I have ever had.wonderful friendly staff and great result's with a dental procedure.I recommend this Dentist to everyone that is looking for a good dent

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I had a great experience and this office is highly recommended. I had a crown put on my tooth. . I'm so happy, and I just want everyone to know how wonderful this place is. They should be credited for their outstanding service. If you're looking for a Dentist, choose comfort dental in Montrose. I will say that the dentist knows what he is doing.
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Pros:
  • Professionals
  • Awesome staff

User's recommendation: The best experience I have ever had with a dentist.

Anonymous
map-marker Spokane, Washington

Appreciated the Dr and staff

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Was happy with the receptionist, the hygienist was very good at her job and was singing to the music which I enjoyed. Dr May was respectful and listened to my concerns. Very bummed that they didn't take my insurance. The initial visit was only $19 so who could lose at that price?
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User's recommendation: Would recommend

About

Summary

Comfort Dental clinic provides the whole line of services on affordable dental care, braces, Implants and whitening, oral cancer screenings etc using the latest techniques in Cosmetic, Orthodontic, Gum Disease and Preventive Care. The first Comfort Dental was opened in 1993 in North Denver. Comfort Dental has very caring, patient, knowledgeable, friendly team and clean well-maintained facilities. The clinic charges affordable fees usually much less than other dental offices. Emergencies and "Walk-In" new patients are always welcome with same day appointments. The Comfort Dental clinic has affiliates in Colorado, Kentucky, Missouri, New Mexico, Ohio, Texas, and Washington, with each office independently owned and operated by caring, highly-trained dentists.

Comfort Dental reviews and complaints

Comfort Dental is ranked 51 out of 302 in Dentistry category

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